Zenyogagear

At ZEN Yoga Gear, we want to ensure that your shopping experience is as smooth and secure as possible. This Payment Policy outlines the terms and conditions regarding payment for purchases made on our website. Whether you’re shopping for your new favorite yoga mat, blocks, straps, or other yoga gear, we aim to provide a transparent, simple, and hassle-free checkout process.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure your convenience. These include:

• Credit and Debit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
• PayPal: For a secure and easy payment experience, you can choose to pay through PayPal.
• Apple Pay: We also support payments via Apple Pay for customers using compatible devices.
• Google Pay: Google Pay is another option for our customers who prefer a seamless checkout experience.

We ensure that all transactions are encrypted and processed through secure payment gateways to protect your financial information.

2. Order Total and Taxes

When you shop with us, the total amount due for your order will include the cost of the items you purchase, applicable taxes, and shipping fees (if applicable). Sales tax will be calculated based on your shipping address and in accordance with the applicable laws of your state or country.

• Shipping Fees: We offer free standard shipping on orders over $59.99. For orders under this amount, a shipping fee of $5.99 will be applied.
• Taxes: Sales tax will be added to your order based on the delivery location and applicable tax rates. You will see the exact tax amount during checkout before completing your payment.

3. Payment Processing

Once you’ve selected your products and completed your order, you will be directed to the secure checkout page where you can review your order details. After entering your payment information and confirming your order, payment will be processed immediately. You will receive an order confirmation email with all the details of your purchase.

Please Note: Your order will not be shipped until payment has been successfully processed.

4. Currency

All transactions are processed in U.S. dollars (USD). If you are shopping from outside the United States, your bank or payment provider may charge you for currency conversion or foreign transaction fees. These fees are not within our control, and we encourage you to check with your payment provider for any additional charges.

5. Payment Security

Your security is our top priority. All payment transactions on our website are processed through secure, encrypted payment gateways to ensure that your personal and financial information is protected at all times. We adhere to the highest security standards and never store your payment information on our servers.

6. Order Cancellation and Modifications

Once an order is placed, it is processed immediately to ensure quick shipping. However, if you need to make any changes to your order, such as updating the shipping address or changing the products you selected, please contact us as soon as possible at [email protected]. While we may not always be able to modify an order after it has been submitted, we will do our best to accommodate your request.

If you wish to cancel an order, please reach out to us promptly. If the order has not yet been processed or shipped, we will gladly cancel it for you. If your order has already shipped, you will need to follow our return policy.

7. Payment Errors or Issues

In rare cases, there may be issues with your payment, such as incorrect payment details or processing errors. If this happens, we will notify you immediately via email and provide instructions on how to resolve the issue. You may be asked to update your payment information or select an alternative payment method.

If your payment fails or is declined, your order will be placed on hold until the payment issue is resolved.

8. Payment Fraud Prevention

We take payment fraud very seriously. We employ various measures to detect and prevent fraudulent transactions. If we suspect that a transaction is fraudulent or unauthorized, we may request additional information or verification before processing your order. We reserve the right to cancel any order that we suspect to be fraudulent.

9. Refunds and Returns

If for any reason you are not satisfied with your purchase, we offer a returns policy that allows you to return items within a specified period. Please refer to our Returns Policy for more information on how to return your items and the steps involved.

Once a return is processed, your refund will be issued to the original payment method used for the purchase. Please note that depending on your payment provider, it may take a few business days for the refund to appear in your account.

10. Customer Support

If you have any questions regarding your payment or encounter any issues, please don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to assist you with any inquiries or concerns you may have regarding your payment or order.

Thank you for choosing ZEN Yoga Gear for your yoga essentials. We appreciate your business and are committed to providing you with the best shopping experience possible!